Returns

Direct Purchases from King Koil

You have 120 calendar days from the date of delivery to return your King Koil mattress at no charge. Because it can take some time for your body to adjust to a new mattress, we require a minimum trial of the mattress of 30 days.

To initiate a return or for helpful hints, call Customer Care at 800-525-8331.

Once eligibility for return is confirmed, a specialist will help facilitate the process. To be eligible for a return at no charge, you must still be within your 120 calendar day period and have used the mattress for at least 30days, and the mattress must be clean and undamaged. You will be refunded the full product price of the mattress less the value of any discount, interest accrued, and/or shipping charges.

Retail Store Purchases

If you bought your King Koil mattress from a retail store that carries King Koil products, your purchase is subject to the return and exchange policies of that retailer.

KING KOIL MATTRESS EXCHANGE POLICY

You have 120 calendar days from the date of delivery to exchange your King Koil mattress free of charge. You are allowed one exchange only.

To be eligible for an exchange, you must still be within your 120 calendar day period and have used the mattress for at least 30 days, and the mattress must be clean and undamaged.

To return a King Koil mattress you ordered through us directly, email us at corporate@kingkoil.com or call 1-800-525-8331 to get your return started.

Your 120 calendar  period for a return/exchange of your first mattress will run from the date the first mattress was delivered.  Should you return and exchange your first mattress, you will have a 45 calendar day period from the date of delivery of this second mattress within which to return (but not exchange) your second mattress. To be eligible for a return of this second mattress at no charge, you must be within your 45 calendar day period, and the mattress must be clean and undamaged. You will be refunded the full product price of the second mattress less the value of any discount, interest accrued, and/or shipping charges. 

In most cases, if mattress exchange is selected your first mattress will be removed at the same time the second mattress is delivered.