Shipping and Delivery

Mattresses and Foundations

We deliver mattresses and foundations free of charge using UPS or our White Glove Service (see terms of White Glove Service).

When will I receive my new King Koil® iMattress or iBed mattress?

When ordering these mattresses directly through KingKoil.com, the King Koil iMattress or iBed mattress is delivered straight to your doorstep via UPS within 4-8 business days. They are conveniently boxed and ready to use in minutes—and there is no need to schedule a delivery. We can send you an email with tracking information or help you track your order at 800-525-8331 during our customer service hours (8 am to 5 pm MST).

If you ordered your mattress at a different retailer, please contact your local King Koil® dealer for delivery verification. Delivery arrangements vary by dealer and location.

When will I receive my new King Koil® Intimate, Xtended Life, MHybrid or Luxury mattress?

When ordering these mattresses directly through KingKoil.com, they will be delivered through a White Glove delivery service (see terms of White Glove Delivery service). Average delivery is  7-10 business days. After placing your order, you will be contacted by our White Glove delivery service, TBD, to schedule a delivery day and time for your new mattress. We can help you track your order anytime at 800-525-8331 during our customer service hours (8 am to 5 pm MST).

If you ordered your mattress at a different retailer, please contact your local King Koil® dealer for delivery verification. Delivery arrangements vary by dealer and location.

Special Delivery Requests

Special Delivery Conditions: if there are any unusual circumstances (such as multiple flights of stairs) please specify them when you place your order and again when we call to arrange delivery. This will allow us to make sure we have the correct equipment and staff to deliver your bed. Additional pricing may apply for special delivery requests. 

Special Shipping

We do not ship to remote locations, Alaska and Hawaii.

We do not ship to APO/FPO and US Territory addresses. 

On Delivery Day

When we deliver your new mattress and foundation, there must be an adult (18 years and older) at home to accept delivery and sign to accept. We’re sorry, but if there is no adult, we can’t delivery your new products.