Refund policy

The Return Request for an opened mattress can be made no earlier than 30 days after delivery and no later than 100 days after delivery. Return Requests for unopened mattresses can be made immediately after delivery. Mattresses that have not been opened within 90 days of delivery are considered misused and are ineligible for returns and warranty claims.

Even in the event that you are not satisfied for any reason, we require you to sleep on your new mattress for at least 30 days before requesting a return. If you are not satisfied after sleeping on the mattress for at least 30 days, please contact us and we will coordinate a return, exchange and/or refund.

For a Return Request to be approved, mattresses must be in a sanitary condition where we can repurpose them, with no rips, stains, signs of wear and tear, etc.

For a Return Request to be approved, mattresses must have been used only for their original intended purpose and supported by the use of a proper base, frame, or foundation. Environmental damage (such as mold) due to misuse of the mattress or lack of proper base, frame, or foundation support beneath it voids Return Request eligibility.

Unless a product exchange is requested due to a manufacturing defect or warranty claim, exchanges are processed as Return Requests as described herein. Upon approval of a Return Request for the product to be exchanged, you may place an order for the replacement product. You may only exchange your product only once.

In order to process any Return Request, the original law tag which is attached to the mattress as well as the receipt showing proof of purchase must both be produced.  Lack of either item will render any Return Request void.

For any questions once the 100 night sleep trial has expired, please refer to our warranty section or contact us.

If you have any other questions or concerns about our returns and exchanges policy, please don't hesitate to contact us. We're here to help! Thank you for choosing King Koil.